Providing exceptional healthcare and support in the Macedon Ranges since 1989.

Find us

(03) 5427 1002
+61 3 5427 2623
14 Brooke St
Woodend VIC 3442
Monday
8:30 AM - 7:00 PM
Tuesday
8:30 AM - 7:00 PM
Wednesday
8:30 AM - 7:00 PM
Thursday
8:30 AM - 7:00 PM
Friday
8:30 AM - 5:00 PM
Saturday
9:00 AM - 1:00 PM
Public Holidays
Closed

Practice Policies

For out of hours medical advice, please call the After Hours GP Helpline on 1800 0220 222 or visit https://www.healthdirect.gov.au/after-hours-gp-helpline

If you require medical assistance outside of our opening hours, please call Sunshine Hospital at 176 Furlong Road, St Alban on (03) 8345 1333. In a medical emergency, please call 000 and ask for an ambulance.

At Brooke Street Medical, we use a secure automated SMS system to communicate with patients about results. Depending on the test that has been undertaken, a consultation may be required to receive results.

It is the patient's responsibility to follow up on their test results, and we actively encourage our patients to be proactive in their healthcare and book an appointment for results before leaving the clinic.

We will make every effort to contact patients with abnormal results. However, it cannot be assumed that test results are normal if there is no contact from our clinic. Patients should be aware of the potential seriousness of not attending follow-up appointments, recalls, or investigations.

We take feedback, complaints, and concerns very seriously.

Please speak with us if you have any concerns, and where appropriate, we can arrange a meeting for you with a member of our Practice Management team.

Alternatively, you can express any concerns you may have, including those related to privacy, using our enquiries form (please link to form on the Contact page).

We will strive to resolve your concerns, in accordance with our resolution procedure. If you wish to take your complaint further, you may contact the Health and Community Services Complaints Commissioner in Victoria via https://hcc.vic.gov.au/

After Hours

For out of hours medical advice, please call the After Hours GP Helpline on 1800 0220 222 or visit https://www.healthdirect.gov.au/after-hours-gp-helpline

If you require medical assistance outside of our opening hours, please call Sunshine Hospital at 176 Furlong Road, St Alban on (03) 8345 1333. In a medical emergency, please call 000 and ask for an ambulance.